Contact & Support
Last updated: 15 October 2026
Help with MotionForge purchases, digital downloads, product access, and billing.
Include your product name and order reference so we can find the purchase. Please do not include passwords or full card details.
Access and downloads
Missing a purchase email, unable to open your ZIP, or having trouble with a download link? Tell us what happened and which email address was used at checkout.
Billing and refunds
For duplicate charges, payment questions, or a refund request, include the order reference, purchase date, and a short description. Read the purchase terms for the process.
Product questions
Ask about the included source files, commercial license, setup instructions, or an issue with the supplied pack. Custom development is not included in the purchase.
Privacy requests
Use the same support address for personal-information requests and identify the relevant interaction or purchase. Read our Privacy Policy.
Where to find a purchase
The current storefront checkout uses Gumroad. Check your receipt and Gumroad access link first, including your spam folder if the email is missing. Your checkout provider’s receipt or customer portal also identifies the payment provider for your order.